1. Who we are
This Privacy Policy explains how Zilter Technologies Limited, trading as "Zilter" ("Zilter", "we", "us", or "our"), collects, uses, discloses, and safeguards personal data when you visit this website, use our product Zilter DTS, or otherwise interact with us. By using our website or product, you agree to the collection and use of information in accordance with this policy.
2. Data we collect
We collect the following categories of data, depending on how you interact with us:
- Identity Data — first and last name, job title, and organization.
- Contact Data — email address, phone number, business address.
- Account & Profile Data — login credentials, role, preferences, and settings within the platform.
- Transaction & Billing Data — subscription plan, invoices, and payment details (processed securely by our payment providers; we do not store full card numbers).
- Technical Data — IP address, browser type and version, time zone, device identifiers, and operating system.
- Usage Data — information about how you use our website and product, including pages visited and features used.
- Marketing & Communications Data — your preferences for receiving marketing from us.
We do not intentionally collect Special Categories of Personal Data (such as data revealing race, religion, health, or sexual orientation).
3. How we use your data
We use your data to:
- Provide, operate, and maintain the Zilter DTS platform;
- Process transactions, subscriptions, and invoices;
- Communicate with you, including responding to enquiries and providing support;
- Send you product updates, demos, and marketing communications where you have consented, or where permitted by law;
- Monitor usage to improve our website and product (using tools such as PostHog analytics);
- Detect, prevent, and address fraud, security, or technical issues;
- Comply with our legal obligations.
4. Our legal basis for processing
Where applicable data protection law requires it, we rely on one or more of the following legal bases: performance of a contract with you, your consent, our legitimate interests in operating and improving our business, and compliance with a legal obligation.
5. Who we share data with
We do not sell your personal data. We may share data with trusted third parties who help us operate our business, including cloud hosting and infrastructure providers, payment processors, communication tools (email and WhatsApp messaging providers), analytics providers, and professional advisors — always under appropriate confidentiality and data protection terms. We may also disclose data where required by law or to protect our rights.
6. International transfers
As a platform serving agencies globally, your data may be transferred to and processed in countries outside your own. Where we transfer personal data internationally, we put in place appropriate safeguards in line with applicable data protection law.
7. How we protect your data
We implement technical and organizational measures designed to protect your data, including encryption in transit and at rest, role-based access control, audit logging, and single sign-on options via Google and Microsoft accounts. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Data retention
We retain personal data for as long as necessary to fulfil the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements, after which it is securely deleted or anonymized.
9. Your rights
Depending on your location, you may have the right to access, correct, delete, restrict, or object to our processing of your personal data, and the right to data portability and to withdraw consent at any time. To exercise any of these rights, contact us using the details below.
10. Cookies & analytics
Our website uses cookies and similar technologies, including product analytics (PostHog), to understand how visitors use our site and to improve our content and product. You can control cookies through your browser settings.
11. Children's privacy
Our website and product are intended for business use by education agency professionals and are not directed at children under 16. We do not knowingly collect personal data from children.
12. Changes to this policy
We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last updated" date above.
13. Contact us
If you have questions about this Privacy Policy or how we handle your data, please contact us at info@zilter.io.